Shipping policy
SHIPPING POLICY
Thank you for shopping with Hoot & Honey! We appreciate your support and want to make sure you know what to expect when your order is shipped.
ORDER PROCESSING
Most orders are processed and prepared for shipment within 3-5 business days after your order is placed. Business days do not include weekends or holidays.
Personalized, custom, made-to-order, or specialty items may require additional processing time. Any extended processing time will be noted in the product description when applicable.
During holidays, sales, new releases, or periods of high order volume, processing times may be slightly longer.
SHIPPING RATES & DELIVERY
Shipping charges and available delivery options are calculated and displayed at checkout based on your order and delivery address.
Once your order has been shipped, you will receive a shipping confirmation with tracking information when tracking is available. Delivery times shown by the shipping carrier are estimates and are separate from our processing time.
SHIPPING DELAYS
Once an order has been transferred to the shipping carrier, delivery delays may occur that are outside of Hoot & Honey's control, including weather, carrier delays, holidays, or other unforeseen circumstances.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping address, please contact us as soon as possible at support@hootandhoney.com. We cannot guarantee that an address can be changed once an order has been processed or shipped.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
LOST, STOLEN OR DAMAGED PACKAGES
If your package appears to be lost or arrives damaged, please contact us at support@hootandhoney.com as soon as possible. We will work with you and, when appropriate, the shipping carrier to determine the next steps.
Hoot & Honey is not responsible for packages that are stolen after confirmed delivery to the address provided at checkout.
QUESTIONS
If you have any questions about your order or shipping, please contact us at support@hootandhoney.com.